Frequently Asked Questions
Answers for renters and providers using UrboLease to lease equipment, vehicles, spaces, and more.
For renters
What is UrboLease?+
UrboLease is India's first instant leasing marketplace. You can find and book equipment, vehicles, cameras, office spaces, and more on a daily or monthly lease - without paperwork, calls, or brokers.
How do I book?+
Search for what you need, select your dates and quantity, and click Book now. Payment is processed securely via Razorpay. You receive a confirmation immediately.
Is GST included in the price?+
Prices listed are exclusive of GST. GST will be shown in the price breakdown before you confirm your booking.
What payment methods are accepted?+
We accept UPI, credit/debit cards, and net banking via Razorpay. Some listings also offer direct payment to the provider.
Can I cancel a booking?+
Yes. You can cancel a confirmed booking before the lease begins. Free cancellation is available up to 24 hours before the start date.
What if the equipment does not match the listing?+
Contact the provider via in-app messaging immediately. If the issue is unresolved, contact UrboLease support at contact@urbolease.com.
Can I extend my lease?+
Yes. From My Orders, click Extend lease on any active booking to add more days. Subject to availability.
For providers
How do I list my equipment?+
Sign up as a provider, click Create listing, choose your category, fill in the details, set your price and availability, and publish. It takes under 10 minutes.
Is it free to list?+
Yes. Listing on UrboLease is completely free. We charge a 10% platform commission only when a booking is completed.
When do I receive payment?+
Payouts are processed after the lease is completed and the asset is marked as returned. Settlement typically takes 3-5 business days.
Can I set my own prices?+
Yes. You set your daily and monthly rates. You can also set your service area - either a radius from your location or specific cities you serve.
What if a renter damages my equipment?+
We recommend documenting the condition of your equipment before and after each lease. Dispute resolution is available through UrboLease support.